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GUIDE 12 / 16

How to switch UK
mobile networks.

PAC codes, STAC codes, number porting, and your Ofcom rights.

The PAC Code — Keep Your Number

Text PAC to 65075. Free 9-character code within minutes. Valid 30 days. Number transfers in one working day. Old contract auto-cancels. Cannot be refused, delayed, or charged for.

STAC Code — Leave Without Your Number

Text STAC to 75075 to close your account without transferring your number.

INFO Code — Check First

Text INFO to 85075 to get your remaining contract term, any exit fee, and minimum commitment end date — free.

Step-by-Step

1. Check coverage at ofcom.org.uk. 2. Check your contract — text INFO to 85075. 3. Get your PAC — text PAC to 65075. 4. Sign up to new network — enter PAC at checkout. 5. Transfer complete within one working day.

If your network refuses your PAC: Breach of Ofcom rules. Report at ofcom.org.uk/complaints.